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  Aetna International Service Centre contact number
(previously known as Medical Helpline)

In the event of a medical emergency, please seek treatment immediately and then contact the Aetna International Service Centre within the following 48 hour. You may also contact the Aetna International Service Centre if a doctor requires verification of your cover.

Aetna International Service Centre:

+1 877 248 2197
Aetna International Service Centre have set up a free phone service that is free to use from many countries around the world. To call for free, please click here to find the country that you are in to see if a free phone service is available for you to contact Aetna International Service Centre for free.

Please provide the following information:
  • your full name.
  • a telephone number they can contact you at (and/or e-mail address).
  • your certificate number.
  • name and telephone number of the hospital.
  • name and telephone number of the referring doctor.
  • diagnosis of your condition.
  • approximate number of days of hospitalisation needed.
If no appropriate medical facility is available at your current location, please contact the Aetna International Service Centre.

Aetna International Service Centre is available 24 hours a day, 7 days a week.

For any other general advice or assistance (non-emergency) please contact us.


Important: Please do not delay obtaining emergency medical treatment as this may jeopardise your health.

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