As with many things in life, sickness and accidents usually happen when you least expect it. And no matter how unwell you feel, sometimes going to see the doctor isn’t the most convenient thing. You don’t want to trouble anyone. Or sit in a waiting room. Or wait for ages to be seen. Maybe you don’t think it’s a big deal. Maybe it’ll be better by tomorrow. Or maybe you just need a health service that’s available whenever you need it.Our virtual healthcare is a 24/7 virtual health service that connects you to a primary care doctor remotely via mobile phone, tablet or laptop, from anywhere in the world. Doctors are specially trained to conduct remote consultations and provide the support and guidance you need, whether it’s a diagnosis, help to manage a chronic condition or even providing a prescription*.
Case Study: Our Virtual Healthcare in Mongolia
In our remote Mongolia location, our 2-year-old daughter took a terrible fall directly on to her head on the cement floor.When I picked her up, she was in a very awkward position. Her eyes crossed as if she was going unconscious. After a while she threw up and became very pale.It was very scary.
What should we do?
My husband was able to call Virtual Healthcare through his app, requesting a callback quickly. Within 10 minutes, a doctor from Shanghai called us. The doctor was able to help us look at her symptoms and gave clear information as what to watch for to see if any brain injury would result and when we should take her to a hospital. However, in our remote location, I’m not sure what they could even do! We were able to ask several more questions, and the doctor called back in 2-3 hours to see how things were going.This experience, although quite frightening, was made a lot more peaceful by being able to talk to a health professional about what we really should be looking for. The internet has too much information, and it is not specific to the situation. We are so thankful for this service! It saved us a lot of stress about wondering if we should brave going to the local hospital to see what they could do or to evacuate immediately.”
Our Virtual Healthcare offers calm, reassuring support and professional advice along with all the information you need to take care of you and your family’s health.
This service is included with our policies and all your calls are free.
Our Virtual Healthcare is built into all of our plans and is free to access. It helps you manage your health in the most convenient way possible, saving you time, putting your mind at ease and ensuring that you and your family remain healthy, anytime, anywhere.
Key Benefits of Our Virtual Healthcare Include:
- Quick, convenient access to a doctor with plenty of time to discuss your concerns or condition
- Follow-on services to support a diagnosis or treatment journey, including prescription delivery* or a specialist appointment with a health care provider
- Proactive follow-up care by the doctor, helping you to understand your treatment or rehabilitation plan, and supporting your recovery.