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Submit claims right from
your phone

Aetna International Mobile Claims Submission

We understand that traveling can be stressful. And submitting claims can add to that stress. That's why we have developed the Aetna International Mobile Assistant application to make filing claims abroad easier.

The Mobile Assistant App allows you to submit claims and receipts right from your phone. A single login loads all of your relevant information to make sure you are seeing only content and forms relevant to you.

It's fast, easy and secure

Here's how it works:

  1. Download Aetna International Mobile Assistant in the Apple App Store or Google Play
  2. Login using the same username and password used for the Aetna International secure member website
  3. Click on "submit a claim", then click "need a claim form before you start"
  4. All relevant forms will appear
  5. Print the relevant form and fill it out
  6. Go back to "submit a claim". Select patient name, accept the legal terms and click, "Continue."
  7. Click "Take a Picture" to upload your claim form and receipts by taking pictures of the documents with your phone.
  8. Click "Submit Claim"

You will receive a tracking number for each claim you submit. This number will allow you to update your claim submission or inquire about the claim status. Please allow for about 10-14 days for processing before inquiring about status.

Get started today – download the free app for your Apple or Android device.

Download the Mobile Assistant App in the Apple App Store or Google Play


Aetna International is the new brand name for Aetna Global Benefits. Aetna Global Benefits® is a U.S. and European Union registered trademark ofAetna Inc. Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

The application is currently only available to Aetna International members on the Actisure platform. This application has been developed for Aetna International members on plans sold out of Europe, Asia Pacific, the Middle East and Africa, and Latin America and the Caribbean. These plans include : Talent Trust Plan.

The Aetna name and logo are registered trademarks.

Legal Statement | Privacy Information

©2013 Aetna Inc. (2/13)

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